FAQs
Stubborn spots, cloudy glasses, mystery machine noises—we’ve heard it all. That’s why we’ve put together this FAQ guide to keep your dishes (and your dishwasher) looking their best!
PRE-WASHING
Do I need to rinse my plates?
No! Dishwashers are designed to handle food particles and pre-rinsing can interfere with the cleaning process.
PRE-WASHING
Can I put everything in the dishwasher?
Not recommended for wooden utensils, cast iron, nonstick pans (unless labeled dishwasher-safe), delicate glassware, or sharp knives
CLEANING
How often should I clean my dishwasher?
Filters: monthly (or more often if your dishwasher is heavily used)
Spray arms & seals: every few months
Full cleaning cycle with dishwasher cleaner: monthly
DISHWASHER PROBLEMS
Why is my dishwasher leaving water marks on my glassware?
This usually happens because of hard water minerals that dry on your dishes. Sounds like you need to refill your rinse aid! Rinse aid helps water sheet off surfaces, preventing those spots and streaks!
DISHWASHER PROBLEMS
My glasses look cloudy after a wash – what’s going on?
Cloudiness usually comes from hard water minerals leaving deposits behind. Sounds like you need to top up your dishwasher salt! Salt helps soften the water, so your tablet can work better and your dishware comes out Crystale clean!
CLEANING
How often should I use a Dishwasher Cleaner?
We recommend once a month to protect your machine and keep it in great working condition.
MAINTENANCE
Why do I need Salt and Rinse Aid if my tablet is an all-in-one?
All-in-one tablets are handy, but they can only do so much. If you live in a hard water area, your dishwasher still needs salt to soften the water and protect against limescale. And while tablets include a small amount of drying agent, it’s not as effective as keeping your rinse aid topped up, which keeps your dishes sparkling and streak-free.
MAINTENANCE
What is Rinse Aid and why do I need it?
Rinse Aid reduces water surface tension, helping dishes dry faster and preventing ater spots or streaks-especially important in hard water areas.
CLEANING
How do I clean my dishwasher filter?
Stay tuned for a handy how-to tutorial!
CLEANING
How do I deep clean my dishwasher?
Stay tuned for a handy how-to tutorial!